Refunds or replacements are only issued if the product is damaged, faulty or the incorrect item was sent, in which case, we offer 7 day return of goods policy. Within 7 days of receiving the parcel, please contact us by email (info@2nutri.co.nz) or by phone. Our staff will assist you for the return or exchange of the goods.

● We will accept the return or exchange of goods when a defect is confirmed to be within the product. Please include the original packaging and accessories when returning goods to us.

● If the return of goods is not due to product defect but for personal reasons (eg. purchased wrong product item), we accept the return of the goods but the customer will be liable for the cost of shipping for return or exchange.

We will not accept the return or exchange of goods under the following situations:

● Product misuse- product has been damaged, scratched, stained.
● Cap and seals have been opened.
● Return is beyond the 7 day return of goods period.
● Product packaging and accessories not included in the return.